WELCOME TO SCHLOTZSKY’S. THE SCHLOTZSKY’S TERMS AND CONDITIONS AND POLICIES IDENTIFIED BELOW, AS UPDATED FROM TIME TO TIME, (COLLECTIVELY THE “TERMS”) GOVERN YOUR ACCESS AND USE OF ALL OR PART OF THE SCHLOTZSKY’S ONLINE SERVICES (AS DEFINED IN THE SCHLOTZSKY’S TERMS AND CONDITIONS OF USE), WHICH INCLUDES THE SCHLOTZSKY’S GUEST REWARDS PROGRAM. BY DOWNLOADING, USING, OR VISITING ANY OF THE SCHLOTZSKY’S ONLINE SERVICES, YOU AFFIRM THAT YOU ARE ABLE AND LEGALLY COMPETENT TO ACCEPT AND AGREE TO THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO ANY OF THESE TERMS OR OUR PRIVACY POLICY, THEN YOU ARE NOT AUTHORIZED TO ACCESS OR USE ANY OF THE SCHLOTZSKY’S ONLINE SERVICES. “Schlotzsky’s” includes Schlotzsky’s Franchisor SPV LLC and any of its parents, affiliates, or subsidiaries and each of their respective members, officers, directors, and employees. When used in these Terms, “Schlotzsky’s,” “we,” “us,” or “our” refers to Schlotzsky’s.
We may change or modify some or all these Terms from time to time and will post the updated Terms with an “Updated as of” effective date of the revision. Any changes or modifications will be effective immediately upon posting of the changes or modifications, and you waive any right you may have to receive specific notice of such changes or modifications, and to the extent permitted by law you waive any right you may have to receive specific notice of such changes or modifications. Your continued access to, use of and/or participation in the Schlotzsky’s Online Services after these Terms have been changed or modified signifies your acceptance of any updated Terms. As a result, you should frequently review these Terms to understand the terms and conditions that apply to your access to, use of, and/or participation in the Schlotzsky’s Online Services. If you do not agree to the changed or modified Terms, then do not use the Schlotzsky’s Online Services.
PLEASE NOTE THAT THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE, CLASS ACTION WAIVER, JURY TRIAL WAIVER, AND OTHER PROVISIONS THAT GOVERN THE RESOLUTION OF DISPUTES BETWEEN YOU AND US AND THAT LIMIT OUR LIABILITY TO YOU, EXCEPT WHERE PROHIBITED BY APPLICABLE LAW. IN ARBITRATION, THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT. PLEASE REVIEW THESE TERMS CAREFULLY AS THEY MAY AFFECT YOUR LEGAL RIGHTS. THESE PROVISIONS ARE SET FORTH IN THE TERMS AND CONDITIONS OF USE.
Schlotzsky’s Terms and Conditions of Use
Schlotzsky’s Rewards Program & Schlotzsky’s App Terms and Conditions
Cookie Policy
Privacy Policy
California Privacy Policy (for California Residents)
Updated as of April 16, 2024.
These Schlotzsky’s Terms and Conditions of Use (“Terms of Use”) contain a dispute resolution section that includes an arbitration agreement, class action waiver, and jury trial waiver that apply to all Disputes (defined below) that might arise between you and Schlotzsky’s. Please read these provisions carefully. Please click HERE to review the “Dispute Resolution (Mandatory Arbitration; Class Action Waiver; Jury Trial Waiver)” section.
These Terms of Use are a binding legal agreement between you and Schlotzsky’s (as defined below) and govern your use of the website located at http://www.schlotzskys.com/ and any other Schlotzsky’s-related website (each a “Site” and collectively, the “Sites”) or mobile application (each an “App” and collectively, the “Apps”) owned or operated by Schlotzsky’s Franchisor SPV LLC or any of its past, present, or future parents, affiliates, or subsidiaries and each of their respective members, officers, directors, and employees (collectively, “Schlotzsky’s”) or operated on behalf of Schlotzsky’s, and the materials, software, and content available on or through such Sites and Apps, and the products, programs, and services available on or through such Sites or Apps that link to these Terms of Use (each a “Service” and collectively, the “Services”) (collectively, the “Schlotzsky’s Online Services”). When used in these Terms of Use, “Schlotzsky’s,” “we,” “us,” or “our” refers to Schlotzsky’s.
Your use of the Schlotzsky’s Online Services confirms your unconditional agreement to be bound by these Terms of Use and is subject to your continued compliance with these Terms of Use. If you do not agree to be bound by these Terms of Use, you may not access or otherwise use the Schlotzsky’s Online Services. Before using the Schlotzsky’s Online Services, please review the related Privacy Policy (the “Privacy Policy”), which is incorporated herein by this reference.
$19.99 4-PACK CINNAPACK + BUY ONE, GET ONE ON US OFFER
$5 PIZZA AFTER 5PM ON FRIDAY, SATURDAY, AND SUNDAY
$20 OFF ANY CATERING ORDER OF $200 OR MORE USING CODE BREAKFAST20
BOGO 50% - AFTER 5PM MONDAY-THURSDAY [3/24-3/27]
AGREEMENT TO TERMS AND CONDITIONS BY USER
MODIFICATION
LINKS TO THIRD PARTY SITES
RESTRICTIONS ON USE
NO UNLAWFUL OR PROHIBITED USE
REGISTRATION
COMMUNICATION SERVICES; SUBMISSIONS AND UNAUTHORIZED CONDUCT
USER GENERATED CONTENT
IDEA SUBMISSIONS
PROMOTIONAL/ADDITIONAL FEATURES
NO RESALE/EXPLOITATION
PRODUCT FEEDBACK
GEOGRAPHIC RESTRICTIONS
JURISDICTION OF THE SCHLOTZSKY’S ONLINE SERVICES
DISCLAIMER OF WARRANTIES
RESTRICTION OF LIABILITY
EMPLOYMENT
INDEMNIFICATION
TERMINATION
COPYRIGHT AND TRADEMARK INFORMATION
PATENT INFORMATION
DISPUTE RESOLUTION (MANDATORY INDIVIDUAL ARBITRATION; CLASS ACTION WAIVER; JURY TRIAL WAIVER)
GOVERNING LAW AND VENUE
MISCELLANEOUS
INQUIRIES
Starting at $39.99 (excluding Kids menu items, taxes and fees). Additional costs for: premium sandwiches, add-ons or substitutions-including gluten free options - see checkout for details. Price may vary by location. Available at participating locations only online and in app after 2 PM.
Starting at $36.99 (excluding Kids Menu items, taxes and fees). Additional costs for premium toppings, add-ons or substitutions-including gluten free options - see checkout for details. Price may vary by location. Toppings apply to whole pizza. Available at participating locations only online and in app after 2 PM.
Starting at $29.99 (excluding Kids menu items, taxes and fees). Additional costs for: premium sandwiches, add-ons or substitutions-including gluten free options - see checkout for details. Price may vary by location. Available at participating locations only after 2:00 PM.
Starting at $34.99 (excluding Kids Menu items, taxes and fees). Additional costs for premium toppings, add-ons or substitutions-including gluten free options - see checkout for details. Price may vary by location. Toppings apply to whole pizza. Available at participating locations only after 2:00 PM.
Receive a BOGO Entrée for a Year Card with purchase of a 4-pack Classic Rolls at participating Schlotzsky’s locations with Cinnabon. Offer on Card valid for buy one Entrée (Pizza, Salad, Flatbread, Pick2, Calzone or Sandwich), get one on us (excluding taxes & fees) at participating Schlotzsky’s locations once a week for 52 consecutive weeks. Kids Meals, giant sandwiches, add-ons and extras excluded. Discount applies to item of lowest value. Activate using the code on Card in the Schlotzsky’s App by 12/31/24. Schlotzsky’s Rewards account required to redeem. Weekly Reward expires 7 days after delivery into account. Must apply Reward at checkout. Not valid with any other offer or third party delivery. Void where prohibited. © 2024 Schlotzsky’s Franchisor SPV LLC. All rights reserved.
Offer valid only at participating locations. While supplies last. Excludes add-ons, extras, substitutions, Kid's Pizzas, Gluten Free, taxes and fees. Not valid with any other offer or reward, or third-party delivery. Void where prohibited. Offer may be modified or discontinued at any time without notice.
From 3/4/25 to 4/30/25, receive $20 off any single Catering Order of $200+ (excluding taxes, fees, and gratuity) purchased through Schlotzsky's: Best Soups, Salads, Sandwiches & Pizzas , 855-DELIVER, or direct order, not valid on Corporate Catering - Order Online from ezCaterorders. Must apply promo code BREAKFAST20 at checkout to redeem. Limit one code redemption per transaction. Not valid with any other offer or reward, or third-party delivery. Void where prohibited, valid at participating locations only. Delivery radius and order minimum may vary by location. Void where prohibited. ©2025 Schlotzsky’s Franchisor SPV LLC. All Rights Reserved
Offer exclusive to select Schlotzsky’s Rewards Members from 3/24-3/27/25. Purchase one Entrée (Sandwiches, Pizzas, Flatbreads, Calzones, Pick 2 and Salads; excludes Kids Meals and Side Salads) to receive 50% off a second Entree (excluding taxes and fees). Discount applies to item of lowest value. Offer cannot be combined with BOGO Pizza or BOGO Flatbread. No substitutions; add-ons and extras may incur additional charge. Valid online and in-store at participating Schlotzsky’s locations while supplies last. Single use. Must apply Reward at checkout. Excludes catering. Service fee applies to online, in app, and certain call-in orders, other fees and taxes may apply for all orders; see checkout for details. Void where prohibited.
By using the Schlotzsky’s Online Services, you acknowledge and accept without limitation or qualification, these Terms of Use, the terms and conditions for each Site, App, and/or Service, our User Generated Content Terms and Conditions, Cookie Policy, our Privacy Policy and, if applicable, our California Privacy Policy (for California residents), each of which is incorporated herein by reference and form part of your agreement with Schlotzsky’s.
Schlotzsky’s grants you a non-exclusive, non-transferable, limited right and license to access, use, and privately display the Schlotzsky’s Online Services and the materials thereon for your personal use only, provided that you comply fully with these Terms of Use. You shall not interfere or attempt to interfere with the operation or use of the Schlotzsky’s Online Services by other users in any way through any means or device including, but not limited to, spamming, hacking, uploading computer viruses or time bombs, or any other means.
The Schlotzsky’s Online Services are intended solely for users thirteen (13) years of age and older. You represent and warrant that you are thirteen (13) years of age or older. Any person who is a minor in their jurisdiction of residence must have their parent or legal guardian’s consent to access the Schlotzsky’s Online Services.
Schlotzsky’s may modify change, modify, update, discontinue, remove, revise, delete, or otherwise change any portion of the Schlotzsky’s Online Services or these Terms of Use, in whole or in part, at any time. For changes to these Terms of Use that we deem material, we will post the revised Terms of Use on the Site and update the “Updated as of” date at the top of these Terms of Use. If you disagree with the revised Terms of Use, you may terminate this agreement immediately as provided in these Terms of Use. If you do not terminate your agreement before the date the revised Terms of Use become effective, your continued access to or use of the Schlotzsky’s Online Services, in whole or in part, will constitute acceptance of the revised Terms of Use.
The Schlotzsky’s Online Services may contain links to third party websites or resources, which may or may not be obvious (“Third Party Sites”) as well as software, text, graphics, articles, photographs, pictures, designs, sound, video, music, information, games, software applications, and other content originating from third parties (collectively, “Third Party Applications, Software or Content”). Our provision of links to Third Party Sites is not an endorsement of any information, product or service that is offered on or reached through such Third Party Site or Third Party Application, Software, or Content. Such Third Party Sites and Third Party Applications, Software or Content are not monitored or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for the content or performance of any Third Party Sites accessed through the Site or any Third Party Applications, Software or Content posted on, available through, or installed from the Site. If you decide to leave the Schlotzsky’s Online Services and access the Third Party Sites or to use or install any Third Party Applications, Software or Content, you do so at your own risk and you should be aware that our terms and policies no longer govern.
YOU AGREE THAT YOUR USE OF THIRD PARTY SITES OR THIRD PARTY APPLICATIONS, SOFTWARE OR CONTENT, INCLUDING, WITHOUT LIMITATION, YOUR USE OF ANY CONTENT, INFORMATION, DATA, ADVERTISING, PRODUCTS, OR OTHER MATERIALS ON OR AVAILABLE THROUGH SUCH WEBSITES AND RESOURCES, IS AT YOUR OWN RISK AND IS SUBJECT TO THE TERMS AND CONDITIONS OF USE APPLICABLE TO SUCH SITES AND RESOURCES.
The Schlotzsky’s Online Services, and all of the content they contain, or may in the future contain, including, but not limited to, text, video, pictures, graphics, designs, information, applications, software, music, audio files, articles, directories, guides, photographs as well as the trademarks, service marks, trade names, trade dress, copyrights, logos, domain names, code, patents, and/or any other form of intellectual property (collectively, the “Material”) that relates to the Schlotzsky’s Online Services (other than and except for “User Generated Content” (as defined herein)) are owned by or licensed by Schlotzsky’s or other third parties and are protected from any unauthorized use, copying, or dissemination by copyright, trademark, and other intellectual property and non-intellectual property laws. Except as expressly permitted in writing by Schlotzsky’s, you shall not capture, reproduce, perform, transfer, sell, license, modify, create derivative works from or based upon, republish, reverse engineer, upload, edit, post, transmit, publicly display, frame, link, distribute, or exploit, in whole or in part, any of the Material. Except as otherwise expressly set forth herein, nothing contained in this Agreement or the Schlotzsky’s Online Services should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Material in any manner without the prior written consent of Schlotzsky’s or such third party that may own the Material or intellectual property displayed on the Schlotzsky’s Online Services. Schlotzsky’s may add, change, discontinue, remove, or suspend the display of or access to any of the Material at any time, without notice and without liability. Linking, or any other manner of incorporating the whole or parts of the Sites and Apps, including the framing of Sites and Apps by sites or site elements controlled by third parties, is strictly prohibited.
As a condition of your use of the Schlotzsky’s Online Services, you warrant to Schlotzsky’s that you will not use the Schlotzsky’s Online Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Schlotzsky’s Online Services in any manner which could damage, disable, overburden, or impair the Schlotzsky’s Online Services or interfere with any other party's use and enjoyment of the Schlotzsky’s Online Services. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Schlotzsky’s Online Services.
You need not register with Schlotzsky’s to simply visit and view the Sites or App and use many of the Services available on the Sites or App. However, Schlotzsky’s may from time to time require you to register for an account in order to access certain password-restricted areas of the Sites and Apps and to use certain services and materials offered on and through the Sites and Apps, including, without limitation, the Schlotzsky’s Rewards program. The decision to provide this information is purely voluntary and optional; however, if you elect not to provide such information, you may not be able to access certain content or participate in certain parts or features of the Sites and Apps, including, without limitation, the Schlotzsky’s Rewards program. You agree that you will not provide any false personal information to the Sites or Apps or create an account for anyone other than yourself without their permission. You will also not create more than one personal profile. If you select a username for your account, you will not incorporate any third-party intellectual property into your username, and we reserve the right to remove or reclaim it if we believe in our sole discretion that is necessary or appropriate (such as if a celebrity or trademark owner complains about a username). Schlotzsky’s shall have the right to approve or reject any requested account, in Schlotzsky’s discretion. If your account is approved, you will be permitted to log in to the applicable Site, App, or Service using the password you select. You may not permit anyone other than yourself to use your username or password to gain access to the Site, App, or Service. You will take reasonable steps to maintain the privacy of your username and password and to prevent unauthorized access to or disclosure of your username and password. You are responsible for all activities that occur using your username and password.
The Sites and Apps may contain bulletin board services, chat areas, news groups, forums, communities, guest satisfaction surveys, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with Schlotzsky’s, the public at large, or within a group (collectively, "Communication Services"). As used in these Terms of Use, the term Schlotzsky’s Online Services shall include Communication Services. You agree to use the Communication Services only to post, send, and receive messages and material that are proper and related to the particular Communication Service.
All remarks, suggestions, ideas, graphics, discussions, chats, postings, transmissions, bulletin boards, or other information communicated to Schlotzsky’s through the Sites and Apps, via the Communication Services or otherwise (each, a "Submission"), will forever be the property of Schlotzsky’s, except as otherwise expressly stated by Schlotzsky’s in connection with a specific Submission. Schlotzsky’s will treat any Submission as nonproprietary and non-confidential. By posting, uploading, inputting, providing, or submitting your Submission you acknowledge that you and not Schlotzsky’s have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright. You further warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input, or submit the Submissions. Except as otherwise expressly stated by Schlotzsky’s in connection with a specific Submission, anything you transmit or post becomes the property of Schlotzsky’s and may be used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast, posting, or marketing.
No compensation will be paid with respect to the use of your Submission, as provided herein. Schlotzsky’s is under no obligation to post or use any Submission you may provide and may, in Schlotzsky’s sole discretion, remove any Submission at any time, for any reason, without notice to you.
When using the Schlotzsky’s Online Services and/or making a Submission, you agree to abide by common standards of decency and act in accordance with the law. By way of example and not limitation, you agree not to:
Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
Publish, post, upload, distribute, or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful topic, name, material, or information.
Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Schlotzsky’s Online Services, or another's computer.
Advertise or offer to sell or buy any goods or services for any business purpose, unless such Site, App, or Service specifically allows such messages.
Conduct or forward surveys, contests, pyramid schemes, or chain letters.
Download any file posted by another user of a Site, App, or Service that you know, or reasonably should know, cannot be legally distributed in such manner.
Falsify or delete any author attributions, legal or other proper notices, or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
Restrict or inhibit any other user from using and enjoying the Sites, Apps, and Services, or any part thereof.
Violate any code of conduct or other guidelines which may be applicable for any particular Site, App, or Service.
Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
Violate any applicable laws or regulations.
Schlotzsky’s has no obligation to monitor, police, or remove any Submissions. However, Schlotzsky’s reserves the right in its sole discretion to review Submissions and to remove any materials at any time, for any reason, without notice to you. Schlotzsky’s assumes no responsibility or liability arising from the content of any such Submissions, nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the Sites or Apps, including in Submissions. You are strictly prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law.
Schlotzsky’s reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process, or governmental request, or to edit, refuse to post, or to remove any information or materials, in whole or in part, in Schlotzsky’s sole discretion. Schlotzsky’s will fully cooperate with any law enforcement authorities or court order requesting or directing Schlotzsky’s to disclose the identity of anyone posting any such information or materials.
Schlotzsky’s reserves the right to terminate your access to any or all the Schlotzsky’s Online Services at any time without notice for any reason whatsoever.
Always use caution when giving out any personally identifying information about yourself or your children on or through the Schlotzsky’s Online Services. Schlotzsky’s does not control or endorse the content, messages, or information found in any Communication Service. Therefore, Schlotzsky’s specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Schlotzsky’s spokespersons, and their views do not necessarily reflect those of Schlotzsky’s.
Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction, and/or dissemination. You are responsible for adhering to such limitations if you download the materials.
Any content you create, post, or make available to our Sites, Apps, or social networking/media pages or platforms (“Social Media Channels”), including, without limitation, photographs, text, images, graphics, video, one or more of the hashtag phrases associated with Schlotzsky’s (each, a “Hashtag Phrase”), or any combination thereof (collectively “User Generated Content”), may be available to all Users, and we cannot prevent such content from being used in a manner that violates these Terms of Use, applicable law, or your personal privacy. Current Schlotzsky’s Hashtag Phrases are provided in the Hashtag Phrases sub-section below. We may review such User Generated Content, remove it, or combine such User Generated Content with other information we have collected about you and use it as described in our Privacy Policy. All User Generated Content is subject to our Privacy Policy and, if applicable, our California Privacy Policy (for California residents) in addition to these Terms of Use.
BY SUBMITTING USER GENERATED CONTENT, YOU ARE AGREEING TO THESE TERMS OF USE WITH RESPECT TO THE USER GENERATED CONTENT AND GRANTING SCHLOTZSKY’S AND ITS BUSINESS PARTNERS (AS DEFINED BELOW) THE RIGHT TO USE SUCH CONTENT ON ITS SITES, APPS, SOCIAL MEDIA CHANNELS, AND RETAILER WEBSITES, AS WELL AS IN OTHER FORMS, MEDIUMS, AND/OR DISTRIBUTION METHODS, AS DESCRIBED BELOW, INDEFINITELY. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, DO NOT SUBMIT USER GENERATED CONTENT.
Use of User Generated Content
By posting User Generated Content to one of our Sites, Apps, or Social Media Channels, or by using our Hashtag Phrase in such content or including our Hashtag Phrase when replying to our message to you requesting the right to use your User Generated Content, you hereby grant to Schlotzsky’s and our customers, vendors, service providers, licensors, licensees, successors, and assigns (collectively “Business Partners” and together with Schlotzsky’s and any of their licensees, the “Licensees”) a non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, worldwide license (including the right to sublicense through multiple tiers) to (i) use, reproduce, process, adapt, publicly perform, publicly display, modify, prepare derivative works, publish, transmit, and distribute your User Generated Content, or any portion thereof, in any form, medium, or distribution method now known or hereafter existing, known or developed, for any purpose, at Schlotzsky’s’ sole discretion, including, without limitation, any purpose relating to the marketing, advertising, and promotion of Schlotzsky’s’ goods and services; and (ii) authorize any such use by others of your User Generated Content, or any portion thereof, in the same manner. Said uses may include, but are not limited to, posting your User Generated Content on any Site, App, or Social Media Channels, transmitting your User Generated Content to consumers via e-mail, or reproducing or displaying the User Generated Content on computers and mobile devices. To the maximum extent permitted by law, you waive and agree not to assert any and all copyright rights, moral rights, or rights of attribution and integrity in your User Generated Content, if any, against the Licensees. Any Licensee, at its sole discretion, may modify or adapt your User Generated Content in order to transmit, display, or distribute it over computer networks and in various media and/or make changes to the User Generated Content as necessary to conform and adapt it to any requirements or limitations of any networks, devices, services, or media. Schlotzsky’s agrees to use any personally identifiable information contained in any of your User Generated Content in accordance with our Privacy Policy and California Privacy Policy (for California residents).
You will retain all ownership of the User Generated Content (subject to the license granted herein). Any Licensee shall have the right, but not the obligation, to use your name or username, and, if provided in connection with the User Generated Content, real name, image, likeness, caption, location information, or other identifying information, in connection with any permitted use of the User Generated Content. By approving the use of the User Generated Content, you waive (i) any right to review, inspect, or approve the use of such content in any format or media, whether that use is known to you or not; and (ii) any right to royalties or other compensation arising from or related to the use of such content.
Your Obligations and Promises to Schlotzsky’s with Respect to User Generated Content
You may not upload, post, or otherwise generate or make available to us any material protected by copyright, trademark, or any other proprietary right without the express permission of the owner of such copyright, trademark or other proprietary right, and the burden of determining whether any material is protected by any such right is on you. You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights, violation of contract, privacy, or publicity rights or any other harm resulting from any User Generated Content that you provide.
You represent and warrant that: (i) you (and any other person appearing in the User Generated Content, if any) are at least 18 years old or the age of majority, whichever is older, in your state and/or country of residence; (ii) you have full right and authority to enter into this agreement; (iii) neither your User Generated Content, nor the use of such content as permitted in these Terms of Use, will infringe upon, misappropriate, or violate any laws or the intellectual property, privacy, publicity, statutory, contractual, personal, or other rights of any person or entity; (iv) neither you nor any person appearing in the User Generated Content is an employee, consultant, brand ambassador, or is otherwise materially related to Schlotzsky’s; (v) Schlotzsky’s has not compensated you for the User Generated Content; and (vi) you own or have obtained all necessary rights and permissions to grant the rights granted herein, including, without limitation, all rights, or permissions from the creators of the User Generated Content or any individual(s) appearing in such content, and no payment of any kind is due to any third party for the use of such content as set forth herein.
Hashtag Phrases
Our current Hashtag Phrases include, without limitation, the following, which list may be updated any time and from time to time, by us without notice to you: #schlotzskys
Schlotzsky’s and its employees do not consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new or improved products, product enhancements, processes, materials, marketing plans, or new product names. Please do not submit any unsolicited ideas, original creative artwork, suggestions, or other works (collectively, “Idea Submissions”) in any form to Schlotzsky’s or any of its employees. The chief purpose of this policy is to avoid potential misunderstandings or disputes when Schlotzsky’s products or marketing strategies might seem like ideas submitted to Schlotzsky’s. If, despite this request, you still send in Idea Submissions, the following terms shall apply to your Idea Submissions:
You agree that: (i) your Idea Submission(s) and their contents will automatically become the property of Schlotzsky’s, without any compensation to you; (ii) Schlotzsky’s may use or redistribute the Idea Submission(s) and their contents for any purpose and in any way; (iii) there is no obligation for Schlotzsky’s to review or use Idea Submission(s); and (iv) there is no obligation to keep any Idea Submission(s) confidential.
From time to time, Schlotzsky’s may offer sweepstakes, contests, or other promotions that require you to send material or information about yourself. Please note that sweepstakes, contests, or promotions offered via the Schlotzsky’s Online Services may be, and often are, governed by a separate set of rules that, in addition to describing such sweepstakes, contest, or promotion, may have eligibility requirements, such as certain age or geographic area restrictions, terms and conditions governing the use of material you submit, and supplemental disclosures about how your personal information may be used. It is your responsibility to read such rules to determine whether or not you want to and are eligible to participate, register, and/or enter. By entering any such sweepstakes, contest, or other promotion, you agree to comply with abide by such rules and the decisions of the sponsor(s) identified therein, which shall be final and binding in all respects.
When using the Sites, you will be subject to any additional posted guidelines or rules applicable to specific services and features which may be posted online and notified to you from time to time (the “Guidelines”). All these Guidelines are hereby incorporated by reference into these Terms of Use.
You understand and agree that you may not reproduce, copy, resell, manipulate, or exploit any part of the Schlotzsky’s Online Services for any commercial purpose.
Schlotzsky’s welcomes your feedback regarding many areas of our business. If you want to send us your feedback, and we hope you do, we simply request that you use the Contact Us feature on this Site. Please provide only specific feedback on Schlotzsky’s existing products or marketing strategies. Any feedback you provide at this Site shall be deemed to be non-confidential. Schlotzsky’s shall be free to use such information on an unrestricted basis.
Schlotzsky’s operates the Schlotzsky’s Online Services in the United States. We provide the Schlotzsky’s Online Services for use only by persons located in the United States. Schlotzsky’s makes no representation that the Schlotzsky’s Online Services, including the Sites, Materials, or merchandise offered for sale on the Sites and Apps and their copyrights, trademarks, patents, and licensing arrangements are appropriate or legal for use in locations other than the United States. If you access the Schlotzsky’s Online Services from locations outside of the United States, you do so on your own initiative and at your own risk, and you are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
Except as described otherwise, all materials in the Schlotzsky’s Online Services are made available only to provide information about Schlotzsky’s or Schlotzsky’s affiliate or subsidiary. Schlotzsky’s, or its designee, controls and operates the Schlotzsky’s Online Services from its headquarters in Atlanta, Georgia, United States of America and makes no representation that these materials are appropriate or available for use in other locations. If you use the Schlotzsky’s Online Services from other locations, you are responsible for compliance with applicable local laws.
SCHLOTZSKY’S AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS CONTAINED ON THE SITES OR APPS FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND.
SCHLOTZSKY’S AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
WE PROVIDE THE SCHLOTZSKY’S ONLINE SERVICES “AS IS” WITHOUT WARRANTY OF ANY KIND AND WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED. FOR EXAMPLE, (I) SCHLOTZSKY’S DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (II) SCHLOTZSKY’S NEITHER WARRANTS NOR REPRESENTS THAT YOUR USE OF MATERIALS DISPLAYED ON THE SITES AND APPS WILL NOT INFRINGE THE RIGHTS OF THIRD PARTIES; (III) SCHLOTZSKY’S DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIAL WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITES AND APPS OR THE SERVER(S) THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; AND (IV) SCHLOTZSKY’S DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OR THE RESULT OF THE USE OF THE MATERIAL IN THE SITES AND APPS IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT SCHLOTZSKY’S) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. THE DISCLAIMERS IN THESE TERMS OF USE APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW. IF YOU HAVE STATUTORY RIGHTS OR WARRANTIES WE CANNOT DISCLAIM, THE DURATION OF ANY SUCH STATUTORILY REQUIRED RIGHTS OR WARRANTIES WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
The Sites and Apps contain downloadable materials as well as links to external websites. Schlotzsky’s is not responsible for, and has no control over, the content of such downloadable materials or external websites. The inclusion of any link to such websites does not imply endorsement by Schlotzsky’s of the websites. You understand that Schlotzsky’s cannot and does not guarantee or warrant that files or software of any kind, or from any source, available for downloading through the Sites and Apps, will be free of infection or viruses, worms, Trojan Horses, or other code or defects that manifest contaminating or destructive properties.
Schlotzsky’s will not be liable for any damages or injury caused by the Schlotzsky’s Online Services, including, but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SCHLOTZSKY’S AND ITS PARENTS, AFFILIATES, SUBSIDIARIES, LICENSORS AND ASSIGNS, AND EACH OF THEIR RESPECTIVE EMPLOYEES, OFFICERS AND DIRECTORS (COLLECTIVELY, THE “RELEASED PARTIES”) AND/OR ITS SUPPLIERS OR THIRD-PARTY CONTENT PROVIDERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR ERRORS, OMISSIONS, INTERRUPTIONS, DEFECTS, DELAYS, COMPUTER VIRUSES, LOSS OF USE, DATA, OR PROFITS, UNAUTHORIZED ACCESS TO AND ALTERATION OF YOUR TRANSMISSIONS AND DATA, AND OTHER TANGIBLE AND INTANGIBLE LOSSES, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SCHLOTZSKY’S ONLINE SERVICES, WITH THE DELAY OR INABILITY TO USE THE SCHLOTZSKY’S ONLINE SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FROM ANY ACTIONS WE TAKE OR FAIL TO TAKE AS A RESULT OF EMAIL MESSAGES YOU SEND US, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS OBTAINED THROUGH THE SCHLOTZSKY’S ONLINE SERVICES, OR OTHERWISE ARISING OUT OF THE USE OF THE SCHLOTZSKY’S ONLINE SERVICES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF SCHLOTZSKY’S OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SCHLOTZSKY’S ONLINE SERVICES, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SCHLOTZSKY’S ONLINE SERVICES.
NEITHER SCHLOTZSKY’S (INCLUDING ITS AFFILIATES AND PERSONNEL) NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SCHLOTZSKY’S ONLINE SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH (I) THESE TERMS OF USE, (II) THE USE OF OR INABILITY TO USE THE SCHLOTZSKY’S ONLINE SERVICES, OR (III) ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS YOU MAY HAVE WITH SOMEONE YOU INTERACT OR MEET WITH THROUGH, OR AS A RESULT OF, YOUR USE OF THE SCHLOTZSKY’S ONLINE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT SCHLOTZSKY’S HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET OUT IN THESE TERMS OF USE IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
IN NO EVENT WILL SCHLOTZSKY’S’ AGGREGATE LIABILITY FOR ANY CLAIM OR DISPUTE ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OF USE OR YOUR USE OF OR INABILITY TO USE THE SCHLOTZSKY’S ONLINE SERVICES, EXCEED THE AMOUNT YOU PAID TO SCHLOTZSKY’S DURING THE 12-MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY.
THESE LIMITATIONS OF LIABILITY AND DAMAGES ARE FUNDAMENTAL ELEMENTS OF THE AGREEMENT BETWEEN YOU AND SCHLOTZSKY’S. IF APPLICABLE LAW DOES NOT ALLOW THE LIMITATIONS OF LIABILITY SET OUT IN THESE TERMS OF USE, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
BY ACCESSING THE SCHLOTZSKY’S ONLINE SERVICES, YOU UNDERSTAND THAT YOU MAY BE WAIVING RIGHTS WITH RESPECT TO CLAIMS THAT ARE AT THIS TIME UNKNOWN OR UNSUSPECTED, AND IN ACCORDANCE WITH SUCH WAIVER, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND, AND HEREBY EXPRESSLY WAIVE, THE BENEFITS OF SECTION 1542 OF THE CIVIL CODE OF CALIFORNIA, AND ANY SIMILAR LAW OF ANY STATE OR TERRITORY, WHICH PROVIDES AS FOLLOWS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.”
The material, software, products, and Services in the Sites and Apps, or available through the Sites and Apps, may include technical inaccuracies or typographical errors. Schlotzsky’s is not responsible if information made available through the Schlotzsky’s Online Services is not accurate, complete, or current. The material on the Schlotzsky’s Online Services is provided for general information only and should not be relied upon or used as the sole basis for making significant decisions without consulting primary or more accurate, more complete, or timelier sources of information. Any reliance on or use of the material and Services on the Sites and Apps is at your sole and exclusive risk. The Sites and Apps may contain certain historical information. Historical information necessarily is not current and is provided for your reference only. Schlotzsky’s may make changes or improvements at any time. ADVICE RECEIVED VIA THE SITES AND APPS SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL, OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.
Schlotzsky’s and its employees do not accept or consider unsolicited solicitations for employment. To be considered for a posted job opportunity, you must submit an application for a posted position. Schlotzsky’s is an equal opportunity employer committed to a diverse workforce. Schlotzsky’s independent franchisees each hire their own employees and establish their own terms and conditions of employment, which may differ from those described.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO RELEASE, DEFEND (AT SCHLOTZSKY’S’ OPTION), INDEMNIFY, AND HOLD SCHLOTZSKY’S HARMLESS FROM AND AGAINST ANY CLAIMS, ALLEGED CLAIMS, DEMANDS, CAUSES OF ACTION, JUDGMENTS, DAMAGES, LOSSES, LIABILITIES, AND ALL COSTS AND EXPENSES OF DEFENSE, INCLUDING, WITHOUT LIMITATION, REASONABLE ATTORNEYS’ FEES, AND RELATED EXPENSES, ARISING OUT OF OR IN ANY WAY CONNECTED WITH: (I) YOUR BREACH OF THESE TERMS OF USE (INCLUDING ANY SUPPLEMENTAL OR ADDITIONAL TERMS THAT APPLY TO A SERVICE); (II) YOUR FRUSTRATION OF PURPOSE OF THE SCHLOTZSKY’S ONLINE SERVICES OR ANY PROVISION OF THESE TERMS OF USE; (III) YOUR USE OF THE SCHLOTZSKY’S ONLINE SERVICES IN VIOLATION OF THESE TERMS OF USE; (IC) INFORMATION POSTED OR TRANSMITTED THROUGH YOUR COMPUTER OR MEMBERSHIP ACCOUNT, EVEN IF NOT SUBMITTED BY YOU, THAT INFRINGES ANY COPYRIGHT, TRADEMARK, TRADE SECRET, TRADE DRESS, PATENT, PUBLICITY, PRIVACY OR OTHER RIGHT OF ANY PERSON OR DEFAMES ANY PERSON; (V) ANY MISREPRESENTATION MADE BY YOU; AND (VI) YOUR BREACH OF ANY OTHER LAWS OR REGULATIONS. YOU WILL COOPERATE AS FULLY AND AS REASONABLY REQUIRED IN SCHLOTZSKY’S DEFENSE OF ANY CLAIM. SCHLOTZSKY’S RESERVES THE RIGHT, AT ITS OWN EXPENSE, TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU, AND YOU SHALL NOT IN ANY EVENT SETTLE ANY SUCH MATTER WITHOUT THE WRITTEN CONSENT OF SCHLOTZSKY’S.
You understand and agree that Schlotzsky’s may, in its sole discretion and at any time, terminate your password, account, or use of any part of the Schlotzsky’s Online Services, and discard and remove and permanently delete any content posted or submitted by you to any part of the Schlotzsky’s Online Services, and/or prohibit you from accessing the Schlotzsky’s Online Services, in whole or in part, for any reason or no reason at all, at any time in its sole discretion, with or without notice. You understand and agree that Schlotzsky’s may take any one or more of these actions without prior notice to you. Should Schlotzsky’s take any of these actions, it may, in its sole discretion, immediately deactivate and/or delete any or all information about and concerning your account, including your registration information and submitted content. You understand and agree that Schlotzsky’s shall not have any liability to you or any other person for any termination of your access to any portion of the Schlotzsky’s Online Services, or the removal of any of your content. Schlotzsky’s will determine your compliance with these Terms of Use in its sole discretion and its decision shall be final and binding and not subject to challenge or appeal. Any violation of these Terms of Use may result in restrictions on your access to all or part of the Schlotzsky’s Online Services and may be referred to law enforcement authorities, if appropriate. No changes to or waiver of any part of these Terms of Use shall be of any force or effect unless formally posted or made in writing and signed by a duly authorized officer of Schlotzsky’s. Upon termination of your account or access to the Schlotzsky’s Online Services, or upon demand by Schlotzsky’s, you must destroy all materials obtained from the Schlotzsky’s Online Services and all related documentation and all copies and installations thereof. If we disable your account, you agree that you will not create another account without our permission.
All trademarks used herein are owned by Schlotzsky’s unless otherwise stated. All other third-party trademarks used on the Sites and Apps are the property of their respective owners and used under license by Schlotzsky’s. Any rights not expressly granted herein are reserved.
All contents of the Schlotzsky’s Online Services are copyrighted by Schlotzsky’s. All Rights Reserved.
Schlotzsky’s respects the intellectual property rights of others, and we ask you to do the same. Schlotzsky’s may, in appropriate circumstances and at our discretion, terminate service and/or access to and use of the Schlotzsky’s Online Services for users who infringe the intellectual property rights of others. If you believe that your work is the subject of copyright infringement and/or trademark infringement and appears on any Site, App, or Schlotzsky’s Social Media Channels please provide Schlotzsky’s designated agent the following information:
A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Identification of the copyrighted and/or trademarked work claimed to have been infringed, or, if multiple works at a single online site are covered by a single notification, a representative list of such works at that site.
Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled at the Site or App, and information reasonably sufficient to permit Schlotzsky’s to locate the material.
Information reasonably sufficient to permit Schlotzsky’s to contact you as the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted.
A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright and/or trademark owner, its agent, or the law.
A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Schlotzsky’s designated agent for notice of claims of copyright or trademark infringement can be reached as follows:
Copyright Agent
5620 Glenridge Drive NE
Atlanta, GA 30342
(404) 705-2088
[email protected]
Please also note that for copyright infringements under Section 512(f) of the Copyright Act, any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.
Submitting a Digital Millennium Copyright Act (“DMCA”) Counter-Notification
We will notify you that we have removed or disabled access to copyright-protected material that you provided, if such removal is pursuant to a valid DMCA take-down notice that we have received. If you receive such notice from us, you may provide us with a counter-notification in writing to Schlotzsky’s designated agent that includes all the following information:
Your physical or electronic signature;
Identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or access to it was disabled;
A statement from you under the penalty of perjury, that you have a good-faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled; and
Your name, physical address, telephone number, and a statement that you consent to the jurisdiction of a court for the judicial district in which your physical address is located, or if your physical address is outside of the United States, for any judicial district in which Schlotzsky’s may be located, and that you will accept service of process from the person who provided notification of allegedly infringing material or an agent of such person.
Termination of Repeat Infringers
Schlotzsky’s reserves the right, in its sole discretion, to terminate the account or access of any user of our Schlotzsky’s Online Services who is the subject of repeated DMCA or other infringement notifications.
Portions of the Schlotzsky’s website are licensed under U.S. Patent No. 5,930,474.
Please Read This Section Carefully. It Affects Your Legal Rights.
Mandatory Individual Arbitration
Application. The Arbitration Agreement in the Dispute Resolution section only applies to you if your country of residence or establishment is the United States. If your country of residence or establishment is not the United States, and you nevertheless attempt to bring any legal claim against Schlotzsky’s in the United States, this Arbitration Agreement will apply for determination of the threshold issue of whether this “Dispute Resolution (Mandatory Individual Arbitration; Class Action Waiver; Jury Trial Waiver)” section (“Dispute Resolution Section”) applies to you.
Overview of Dispute Resolution Process. Schlotzsky’s is committed to participating in a consumer-friendly dispute resolution process. To that end, these Terms of Use provide for a two-part process for resolving any Disputes (defined below) that might arise between you and us: (i) an informal negotiation directly with Schlotzsky’s (described in the “Mandatory Pre-Arbitration Dispute Resolution and Notification” section below); and, if necessary (ii) a binding individual arbitration administered by the National Arbitration and Mediation (“NAM”) (subject to the exceptions to arbitration referenced below) or a small claims court proceeding. As set forth below, you and Schlotzsky’s each retain the right to seek relief and to elect to have a Dispute heard in small claims court as an alternative to arbitration.
Mandatory Pre-Arbitration Dispute Resolution and Notification Process.. 60 days prior to initiating an arbitration or small claims court proceeding, you and Schlotzsky’s each agree that the party interested in pursuing a Dispute shall notify the other party of the Dispute in a written notice and attempt in good faith to resolve the Dispute informally. If you have the Dispute with us, you must send your notice to Schlotzsky’s by emailing it to [email protected]. If we have the Dispute with you, Schlotzsky’s must send its notice to the last known contact information we have on file for you. A notice must include all of the following information: (i) information sufficient to identify any transaction and account at issue; (ii) the initiating party’s contact information (including name, address, telephone number, and email address) (and the contact information for the initiating party’s counsel, if represented); and (iii) a detailed description of the nature and basis of the Dispute and the relief sought, including a detailed calculation for it. The notice must be personally signed by the initiating party (and their counsel, if represented). For a period of 60 days from receipt of a completed notice (which can be extended by agreement of the parties), you and we agree to negotiate in good faith in an effort to informally resolve the Dispute. The party receiving the notice may request a telephone settlement conference to aid in the resolution of the Dispute. If such a conference is requested, you and a Schlotzsky’s representative will personally attend (with counsel, if represented). The conference will be scheduled for a mutually convenient time, which may be outside of the 60-day period. Completion of this Mandatory Pre-Arbitration Dispute Resolution and Notification Process (“Process”) is a condition precedent to initiating a claim in arbitration or small claims court. If the sufficiency of a notice or compliance with this Process is at issue, such issue may be raised with and decided by a court of competent jurisdiction at either party’s election, and any arbitration shall be stayed. The court shall have the authority to enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of arbitrations. Nothing in this paragraph limits the right of a party to seek damages for non-compliance with this Process in arbitration. All applicable limitations periods (including statutes of limitations) shall be tolled from the date of receipt of a completed notice through the conclusion of this Process. You or we may commence arbitration or a small claims court proceeding if the Dispute is not resolved through this Process.
Agreement to Arbitrate. Any dispute or claim arising out of or relating to the Terms (including the Terms of Use), your use of the Schlotzsky’s Online Services, products offered, sold, or distributed by us, your relationship with Schlotzsky’s or with any past, present, or future subsidiary, parent, affiliate, brand, agent, representative, employee, officer, or director, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, (“Dispute”) will be resolved through binding individual arbitration, except (i) either you or Schlotzsky’s may initiate in or take a Dispute to small claims court provided it isn’t removed or appealed to a court of general jurisdiction; and (ii) as otherwise expressly provided herein. Whether a Dispute falls within the jurisdictional limits of small claims court is for the small claims court to decide in the first instance and otherwise for a court of competent jurisdiction to decide. Dispute shall include, but not be limited to: (i) any dispute or claim that arose before the existence of these or any prior Terms of Use (including, but not limited to, claims relating to advertising); (ii) any dispute or claim that is currently the subject of purported class action litigation in which you are not a member of a certified class; and (iii) any dispute or claim that may arise after termination of these Terms of Use and our relationship with you. Dispute, however, does not include (i) disagreements or claims concerning patents, copyrights, trademarks, and trade secrets and claims of piracy or unauthorized use of intellectual property; and (ii) any claim or cause of action seeking emergency injunctive relief based on exigent circumstances (e.g., imminent danger or commission of a crime, hacking, cyber-attack). The arbitrator shall decide all issues except the following (which are for a court of competent jurisdiction to decide): (i) issues that are reserved for a court in these Terms of Use; (ii) issues that relate to the scope, validity, and enforceability of the arbitration agreement, class action waiver, or any of the provisions of this Dispute Resolution Section; and (iii) issues that relate to the arbitrability of any Dispute. A court of competent jurisdiction shall have the non-exclusive, limited authority to decide if a Dispute is time-barred under contractual or statutory limitations periods or if a demand for arbitration has been authorized by the claimant. These Terms of Use and this arbitration agreement do not prevent you from bringing a Dispute to the attention of any government agency. You and Schlotzsky’s agree that these Terms of Use evidence a transaction in interstate commerce and that this arbitration agreement will be interpreted and enforced in accordance with the Federal Arbitration Act and U.S. federal arbitration law and not state arbitration law. Except as otherwise provided herein (i.e., as to the waiver of class relief and the Additional Procedures for Mass Arbitration), in the event that any portion of this arbitration agreement is deemed unenforceable as to your Dispute, such provision will be severed and the remainder of the arbitration agreement will be given full force and effect.
Arbitration Procedures.. The arbitration shall be administered by National Arbitration and Mediation (“NAM”) and heard by a single, neutral arbitrator. Except as modified by these Terms of Use, NAM shall administer the arbitration in accordance with their rules applicable to the nature of the Dispute, including the Comprehensive Dispute Resolution Rules and Procedures and/or the Supplemental Rules for Mass Arbitration Filings, as applicable (“NAM Rules”). The NAM Rules and fee information are available at www.namadr.com or by contacting NAM. If NAM is unable or unwilling to administer the arbitration consistent with these Terms of Use, the parties shall agree on an alternate administrator that will do so. If the parties cannot agree, they shall petition a court of competent jurisdiction to appoint an alternate administrator that will do so. You and Schlotzsky’s agree that it is a material breach of these Terms of Use to seek to initiate the arbitration with any administrator other than NAM (or an alternative administrator agreed to by the parties or appointed by the court if NAM is unable or unwilling to administer the arbitration consistent with these Terms of Use as referenced above). The party seeking to initiate arbitration must provide the other party with the demand for arbitration as specified in the NAM Rules and this arbitration agreement. You may obtain a form to initiate arbitration at www.namadr.com or by contacting NAM. If you are initiating arbitration, you shall serve the demand for arbitration on Schlotzsky’s via Schlotzsky’s Franchisor SPV LLC ATTN: GENERAL COUNSEL 5620 Glenridge Drive NE Atlanta, GA 30342. If Schlotzsky’s is initiating arbitration, we shall serve the demand for arbitration on you at the most recent contact information we have on file for you. The demand for arbitration must be personally signed by the party initiating arbitration (and their counsel, if represented). By signing the demand for arbitration, a party (and their counsel, if represented) certifies that they have complied with (i) the Process referenced above; and (ii) all of the requirements of Federal Rule of Civil Procedure 11(b), including that the claims and relief sought are neither frivolous nor brought for an improper purpose. The arbitrator is authorized to award any relief or impose any sanctions available under Federal Rule of Civil Procedure 11 or applicable federal or state law against all represented parties and counsel as a court would. The arbitrator has the authority to follow and enforce these Terms of Use as a court would. You may choose to have the arbitration conducted by a phone, video, or in-person hearing, or solely through written submissions, except the respondent in any arbitration where the claimant is seeking $10,000 or more or injunctive relief shall have the right to elect an in-person, video, or phone hearing. You and we reserve the right to request a hearing in any matter from the arbitrator. You and a Schlotzsky’s representative will personally appear at any hearing (with counsel, if represented). Any in-person hearing will be held in the county or parish in which you reside or at another mutually reasonably convenient location. An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. To the fullest extent permitted by applicable law, you and we agree that each may bring claims against the other only in your or our individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general, or representative proceeding. Further, unless both you and we agree otherwise, an arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of class, collective, consolidated, private attorney general, or representative proceeding. If, after exhaustion of all appeals, any of these prohibitions on non-individualized injunctive or declaratory relief and class, collective, consolidated, private attorney general, or representative proceedings are found to be unenforceable with respect to a particular claim or request for relief (such as a request for public injunctive relief), then such a claim or request for relief will be decided by a court of competent jurisdiction, after all other claims and requests for relief are arbitrated. If this prohibition on class arbitration (bolded above), which is an essential part of this arbitration agreement, is found to be unenforceable as to your Dispute, then the entirety of this arbitration agreement shall be null and void, and neither Schlotzsky’s nor you shall be entitled to arbitrate the Dispute and it shall instead proceed in a court of competent jurisdiction consistent with the remainder of these Terms of Use. The arbitrator shall issue a reasoned written decision sufficient to explain essential findings and conclusions. The arbitrator shall apply the cost-shifting provisions of Federal Rule of Civil Procedure 68 after entry of an award. Judgment on any arbitration award may be entered in a court of competent jurisdiction, except an award that has been satisfied may not be entered in any court. An award shall have no preclusive effect in any other arbitration or proceeding in which you are not a named party.
Arbitration Costs.. Payment of arbitration fees will be governed by the NAM Rules and fee schedule. You and we agree that the parties have a shared interest in reducing the costs and increasing the efficiencies associated with arbitration. Therefore, you and we agree that the parties (and counsel, if represented) will work together in good faith to ensure that arbitration remains economical and cost-effective for all parties.
Additional Procedures for Mass Arbitration.. You and Schlotzsky’s agree that these Additional Procedures for Mass Arbitration shall also apply if you (or your counsel, if represented) choose to bring your claim as part of a Mass Filing (defined below). If 25 or more similar Disputes (including yours) are asserted against Schlotzsky’s by the same or coordinated counsel or are otherwise coordinated (“Mass Filing”), you understand and agree that these Additional Procedures for Mass Arbitration will also apply and that they are designed to (i) efficiently lead to the streamlined resolution of claims; (ii) ensure that large volume filings do not impose unnecessary burdens or impediments to the resolution and cost-effective adjudication of similar claims; and (iii) preserve the integrity of the arbitration process. You also understand and agree that by choosing to bring your Dispute as part of a Mass Filing that the resolution of your Dispute might be delayed and ultimately proceed in court and not in arbitration. The parties agree that as part of these procedures, their counsel shall meet and confer in good faith in an effort to resolve the Disputes, streamline procedures, address the exchange of information, modify the number of Disputes to be adjudicated, and conserve the parties’ and NAM’s resources. If you choose to bring your Dispute as part of a Mass Filing, any applicable limitations periods (including statutes of limitations) shall be tolled for your Dispute from the time that your Dispute is first submitted to NAM until your Dispute is selected to proceed as part of a staged process or is settled, withdrawn, otherwise resolved, or opted out of arbitration pursuant to these procedures. If at least 200 Disputes are submitted as part of the Mass Filing, counsel for the claimants and counsel for Schlotzsky’s shall each select 100 Disputes to proceed as cases in individual arbitrations as part of this process (either or both parties may choose to have their selections made randomly). The number of Disputes to be selected to proceed may be increased by agreement of counsel for the parties (and if there are fewer than 200 Disputes, all shall proceed individually). Each of the 200 (or fewer) cases shall be assigned to a different arbitrator and proceed individually. If a case is withdrawn before the issuance of an arbitration award, another claim shall be selected to proceed as part of this process. The remaining Disputes shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. After these 200 (or fewer) individual arbitrations are adjudicated through award, counsel for the parties shall participate in a global mediation session with a retired federal or state court judge jointly selected by counsel in an effort to resolve the remaining Disputes and Schlotzsky’s shall pay the mediator’s fee. Upon the completion of this mediation (and assuming counsel for the parties do not jointly agree to continue engagement through further mediation or otherwise), each remaining Dispute (if any) that is part of the Mass Filing and this global mediation session that is not settled or withdrawn shall be opted out of arbitration and may proceed in a court of competent jurisdiction consistent with the remainder of the Terms of Use. Notwithstanding the foregoing, counsel for the parties may mutually agree to proceed with the adjudication of some or all of the remaining Disputes in individual arbitrations consistent with the process set forth in this paragraph (except Disputes shall be randomly selected and mediation shall be elective by agreement of counsel) or through another mutually-agreeable process. A court of competent jurisdiction shall have the authority to enforce the Additional Procedures for Mass Arbitration provision, including the power to enjoin the filing or prosecution of arbitrations. The Additional Procedures for Mass Arbitration provision and each of its requirements are essential parts of this arbitration agreement. If, after exhaustion of all appeals, a court of competent jurisdiction decides that the Additional Procedures for Mass Arbitration apply to your Dispute and are unenforceable, then you understand and agree that your Dispute shall not proceed in arbitration and shall only proceed in a court of competent jurisdiction consistent with the remainder of the Terms of Use.
Opt Out of Arbitration.. Notwithstanding the foregoing, you may choose to opt-out of the arbitration agreement the first time you become a party to the Terms of Use or any agreement with Schlotzsky’s or any subsidiary, parent, affiliate, or brand that contains an arbitration agreement. Such an opt-out must be received by us within 30 days after the date you first are presented with an arbitration agreement (the “Opt-Out Deadline”). In order to opt-out, you must send us a personally signed, written notice to Schlotzsky’s Franchisor SPV LLC ATTN: GENERAL COUNSEL 5620 Glenridge Drive NE Atlanta, GA 30342that includes (i) your full name; (ii) your address (including street address, city, state, and zip/postal code); (iii) the email address(es) associated with your Schlotzsky’s account, if any, or another email address associated with you; and (iv) a statement that you do not wish to resolve Disputes with Schlotzsky’s through arbitration. This procedure is the only way you can opt-out of the arbitration agreement. Any opt-out request received after the Opt-Out Deadline will not be valid. If you opt-out of the arbitration agreement, all other provisions of the Terms of Use will continue to apply to you, including the remaining provisions of the Dispute Resolution section (i.e., Class Action Waiver and Jury Trial Waiver) and the below venue clause specifying Atlanta, Georgia and the governing law provision referencing Georgia law.
Future Changes to Arbitration Agreement.. If we make any future changes to this arbitration agreement (other than a change to our contact information), you may reject any such change to this arbitration agreement by sending a personally signed, written notice to Schlotzsky’s Franchisor SPV LLC ATTN: GENERAL COUNSEL 5620 Glenridge Drive NE Atlanta, GA 30342that includes (i) your full name; (ii) your address (including street address, city, state, and zip/postal code); (iii) the email address(es) associated with your Schlotzsky’s account, if any, or another email address associated with you; (iv) the date of the notice; and (v) a statement that you do not wish to resolve Disputes with Schlotzsky’s through the updated arbitration agreement. Such written notice does not constitute an opt out of arbitration altogether. By rejecting any future change to the arbitration agreement, you are agreeing that you will arbitrate any Dispute between you and Schlotzsky’s in accordance with this version of the arbitration agreement.
Class Action Waiver
You and we each agree that any proceeding, whether in arbitration or in court, shall be conducted only on an individual basis and not in a class, collective, consolidated, private attorney general, or representative action. You and we agree to waive any right to bring or to participate in such an action in arbitration or in court to the fullest extent permitted by applicable law. Notwithstanding the foregoing, the parties retain the right to participate in a class-wide settlement.
Jury Trial Waiver
To the fullest extent permitted by applicable law, you and Schlotzsky’s waive the right to a jury trial.
These Terms of Use (including the construction, validity, interpretation, and enforceability of these Terms) and use of the Schlotzsky’s Online Services are governed by the Federal Arbitration Act and federal arbitration law (as referenced above) and the laws of the State of Georgia without regard to conflict of law rules.
If the arbitration agreement is ever deemed unenforceable or void as to your Dispute, or a Dispute between the parties is not subject to arbitration or small claims court, you irrevocably consent to the exclusive jurisdiction of the federal, state, and local courts that encompass Atlanta, Georgia for purposes of any legal action arising out of or related to the a Dispute or these Terms, and waive any objections as to personal jurisdiction or as to the laying of venue in such courts due to: (i) inconvenient forum; or (ii) any other basis or any right to seek to transfer or change venue of any such action to another court.
Interpreting these Terms of Use. Except as they may be supplemented by additional terms, conditions, policies, guidelines, standards, and in-product disclosures, these Terms of Use (including those items incorporated by reference) constitute the entire agreement between Schlotzsky’s and you pertaining to your access to or use of the Schlotzsky’s Online Services and supersede any and all prior oral or written understandings or agreements between Schlotzsky’s and you. These Terms of Use do not and are not intended to confer any rights or remedies upon anyone other than you and Schlotzsky’s. If any provision of these Terms of Use is held to be invalid or unenforceable, except as otherwise provided herein, such provision will be struck and will not affect the validity and enforceability of the remaining provisions. Where the word “will” is used in these Terms of Use it connotes an obligation with the same meaning as “shall.”
No Waiver. Schlotzsky’s failure to enforce any right or provision in these Terms of Use will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Terms of Use, the exercise by either party of any of its remedies under these Terms of Use will be without prejudice to its other remedies under these Terms of Use or otherwise permitted under law.
Entire Agreement. These Terms of Use constitute the entire agreement of the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous written or oral agreements between the parties with respect to the subject matter hereof. Any failure to enforce any provision of these Terms of Use shall not constitute a waiver thereof or of any other provision thereof.
Injunctive Relief.You acknowledge that any breach of this agreement would cause Schlotzsky’s irreparable injury, such that Schlotzsky’s would have no adequate remedy at law. You agree that in the event of such breach, Schlotzsky’s shall be entitled to injunctive relief in addition to any other remedies it may have at law or equity, without the requirement of posting a bond.
Survival. The Dispute Resolution, Governing Law and Venue, Restriction of Liability, Indemnification, Dispute Resolution and Miscellaneous Sections will survive any termination of these Terms of Use and will continue to apply even if you stop using the Schlotzsky’s Online Services or terminate your Schlotzsky’s account, if any.
Please direct all inquiries related to these Terms of Use through the Contact Us link or to:
Schlotzsky’s Franchisor SPV LLC
ATTN: GENERAL COUNSEL
5620 Glenridge Drive NE
Atlanta, GA 30342
(404) 205-3250
[BACK TO TERMS AND CONDITIONS]
Last Updated: April 16, 2024.
THESE TERMS AND CONDITIONS (THE “SCHLOTZSKY’S REWARDS TERMS”) GOVERN THE SCHLOTZSKY’S GUEST REWARDS PROGRAM (THE “PROGRAM”) AND SCHLOTZSKY’S APP (THE “APP”).
PLEASE READ THESE SCHLOTZSKY’S REWARDS TERMS CAREFULLY AND THE RELATED SCHLOTZSKY'S TERMS AND CONDITIONS OF USE (THE “TERMS OF USE”) AND THE SCHLOTZKY’S PRIVACY POLICY LOCATED AT: https://www.schlotzskys.com/privacy, (BOTH OF WHICH ARE INCORPORATED HEREIN BY THIS REFERENCE) BEFORE PARTICIPATING IN THE PROGRAM. In its sole and absolute discretion, Schlotzsky’s may change, modify, or terminate any and all aspects of the Program including, without limitation, its rules, terms, conditions, or rewards, with or without notice. Such changes may or may not affect previously earned Rewards.
BY ACCESSING OR USING THIS APP AND/OR PARTICIPATING IN THE PROGRAM, YOU AGREE TO BE BOUND BY THE SCHLOTZSKY’S REWARDS TERMS, INCLUDING WITHOUT LIMITATION, THE DISPUTE RESOLUTION SECTION ( INFORMAL DISPUTE RESOLUTION; BINDING ARBITRATION; CLASS ACTION WAIVER; JURY TRIAL WAIVER) INCLUDED IN THE TERMS OF USE. THIS AFFECTS YOUR RIGHTS ON HOW TO RESOLVE DISPUTES WITH SCHLOTZSKY’S. IF YOU DO NOT AGREE TO ALL OF THESE SCHLOTZSKY’S REWARDS TERMS, DO NOT PARTICIPATE IN THIS PROGRAM.
Introduction
Eligibility
Deactivate or Delete Account; Unsubscribe from Emails
Earning Points and Rewards
Points and Rewards Redemption
Modification and Termination
Electric Communications
Phone Communications
General Terms and Conditions
Program Malfunctions and Conduct
No Warranty; Limitation of Liability
Privacy
Severability
INTRODUCTION.
The Program is an electronic rewards program operated by or on behalf of Schlotzsky’s Franchisor SPV LLC, and/or its parents, affiliates, subsidiaries, and licensees (collectively, “Schlotzsky’s”). The Program provides eligible Schlotzsky’s account holders who register for the Program through www.Schlotzskys.com (the “Website”) or the App (“Members” or “you”) with the opportunity to earn “Points” by participating in various activities, some of which are described below. You can redeem your Points from time to time for various “Rewards” as set forth below. These Schlotzsky’s Rewards Terms govern the Program along with any other terms or policies incorporated by reference into these Schlotzsky’s Rewards Terms. In the event of any conflict or inconsistency between these Schlotzsky’s Rewards Terms and the terms of any other policies incorporated herein, these Schlotzsky’s Rewards Terms will prevail, govern, and control with respect to any matters pertaining to the Program and the other policies will prevail, govern, and control with respect to all other matters. Please read these Schlotzsky’s Rewards Terms carefully before participating in the Program. Your participation in the Program indicates that you have read, understood, and unconditionally consent and agree to these Schlotzsky’s Rewards Terms. If you do not agree to these Schlotzsky’s Rewards Terms, you may not participate in the Program. The Program is only for your own personal use. Members may not use the Program for commercial purposes, or in any way that harms Schlotzsky’s or any other person or entity, as determined by Schlotzsky’s in its sole discretion.
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ELIGIBILITY.
The Program is open only to Schlotzsky’s account holders who are legal residents of the fifty (50) United States and the District of Columbia, who are thirteen (13) years of age or older at the time of enrollment and who register for the Program through the Website or App. Minors must have parental consent. Registration is free. Any person whose access to the Website or App has been terminated or suspended by Schlotzsky’s is NOT eligible to participate. To participate in the Program, go to the Website or download the App to your Android™ or iPhone® device and submit the information requested on the registration page and confirm your agreement to these Schlotzsky’s Rewards Terms. Once you complete and submit all the registration information, a Program account (each, an “Account”) will be created for you. All registration information must be completed in full. Memberships can only be used by the Member whose name is listed on the Account. You should not give your password to any other person. You are responsible for all activity in your Account and any use of your password. Limit one (1) Account per person. You cannot have more than one Account. Schlotzsky’s may, at any time, require you to verify your name and address by means of faxing, emailing, or mailing to Schlotzsky’s a copy of your driver’s license or other form of identification approved by Schlotzsky’s, in addition to providing Schlotzsky’s with a signed statement of legitimacy; and Schlotzsky’s may automatically require such verification in the case of multiple accounts from the same address, household, computer or IP address. If you attempt to obtain more than one Account, all Points in your Account may be forfeited, and Schlotzsky’s may, at its sole discretion, terminate your membership and permanently ban you from participating in the Program. Officers, directors, and employees of Schlotzsky’s and its parent, subsidiaries, divisions and affiliates, (each, a “Program Entity,” and collectively, the “Program Entities”) may participate in the Program but may not be allowed to redeem Points for certain Rewards and may otherwise be subject to restrictions that do not generally apply to how Points are earned or used. Additional or different eligibility criteria may apply to certain opportunities to earn or use Points and other invitations made by the Program Entities or their business partners. The Program is provided to individuals only. Corporations, associations, or other groups may not participate in the Program. It will be considered fraudulent for any individual, company, club, association, or group to use or to direct, encourage, or allow other persons to use a single Account for the purpose of accumulating or aggregating Points for combined use, unless such use is expressly permitted by Schlotzsky’s. Participation in the Program constitutes each Member’s permission for the Program Entities to use the Member’s first and last name, username, photograph, likeness, voice, biographical information, statements, address (city and state) and a description of any Rewards won and any other personal characteristics for advertising and/or publicity purposes worldwide and in all forms of media now known or hereafter developed, in perpetuity, without further compensation.
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DEACTIVATE OR DELETE ACCOUNT; UNSUBSCRIBE FROM EMAILS.
Choosing Delete Account will result in deletion of all content, earned Points and Rewards, and other content associated with your Rewards account. Choosing Deactivate Account will place a temporary hold on your account so that you may not access any information or content from the account including earned Points or Rewards which are not voided but are subject to expiration. If you initiated the Deactivation, you may reactivate your account at any time by contacting Guest Relations. If you wish to access your Rewards and Points but do not wish to continue to receive marketing emails, you may unsubscribe from marketing emails by submitting your request here. You may have the right under state law to request that we delete additional personal information we hold about you. Please see our Privacy Policy for more information, including how to submit a deletion request under your state’s privacy law. Please note that even if you choose to delete your account, we may be required to retain certain information to comply with applicable laws, rules, and regulations.
To Delete your Account through the App:
(1) Log into your account from your smartphone.
(2) Go to “More” and select “Profile”
(3) Select Deactivate/Delete Account.
(4) Follow the steps provided.
To Deactivate or Delete your Account through the Website:
(1) Go to the “Contact Us” section of the Website.
(2) Choose “Technical Issue …” from the drop-down menu.
(3) Choose “Schlotzsky’s Rewards Issue” from the drop-down menu.
(4) Type “Deactivate Account” or “Delete Account” in the text box, provide the email address associated with your account, and click the “Yes, either phone or email” opt in and click “Next”
(5) Fill out the information requirements including the phone number and/or email address associated with your Account and press “Finish.”
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EARNING POINTS AND REWARDS.
Members have many ways to earn Points and Rewards in the Program. The Program may also award more than one type or “class” of Points. The number of Points and the type or “class” of Points that can be earned by participating in any opportunity to earn Points will be disclosed when the opportunity is presented. Some of the ways Members can earn Points and Rewards may include the following (subject to change):
(1) Signing Up for a Program Account. Members can earn a Reward by completing and submitting their registration information for an Account via the App or Website.
(2) Purchasing Schlotzsky’s Products at Participating Schlotzsky’s Locations. Members can earn Points by visiting participating Schlotzsky’s restaurants in the United States and purchasing Schlotzsky’s products or by placing an order via the App or the Website at participating Schlotzsky’s retail restaurants in the United States on dine-in, carry-out, gift cards, or delivery (excluding catering). Members will receive two (2) “Points” for each U.S. dollar spent on Schlotzsky’s Products (pre-taxes and fees, after applicable discounts, including Groupon or any other third-party programs, rounded down to the nearest dollar), except during limited time promotions when Schlotzsky’s may offer “Bonus Points” on featured products and/or services. No partial Points will be earned for purchase amounts less than one (1) U.S. dollar. You cannot earn points on orders placed through third-party delivery providers, such as UberEats or DoorDash. Points can only be earned twice in a two (2) day period. Points are automatically added to a Member’s account when purchase is completed via the App or the Website. To earn Points for in-restaurant purchases you can: (i) manually enter or scan the bar code on the receipt from your purchase with the built-in scanner in the App within three (3) days of the purchase; (ii) scan the QR code on your smartphone at the time of purchase with the scanner at the check-out counter, or (iii) request the cashier look up your account via the phone number you used to sign up for the Program.
(3) Referral Points. The Program allows Members to receive Points for referring friends who join the Schlotzsky’s Rewards Program and start earning points. Referrals are made by sharing the personalized Referral Code available in the App. Referral Points are issued once per referral and only after the referred friend becomes a Member and completes their first purchase.
(4) Banked Reward. Upon reaching a certain number of Points determined by Schlotzsky’s at Schlotzsky’s sole discretion, Members may choose a Banked Reward of a specific product to be redeemed at participating U.S. Schlotzsky’s restaurants. Schlotzsky’s assigns certain Rewards to certain Point thresholds at its sole discretion. The Banked Reward is not available on the same transaction that earned the Points and is available commencing on the next visit only.
(5)Surprise and Delight Rewards. The Program might provide Members with the opportunity to earn special surprise and delight Points and/or Rewards.
(6) Birthday Rewards. The Program might provide Members with a special quantity of Points or a Reward on or around their birthday of record that was provided to Schlotzsky’s during the Account set-up (“Birthday Reward”). Once your birthday is set in your Account profile, it cannot be changed. To receive a Birthday Reward, Schlotzsky’s may require you to have been a Member for a certain amount of time prior to your birthday of record and/or meet certain minimum purchase or Points requirements.
(7) Opt-in to Promotional Communications. The Program may provide Members with the opportunity to earn Points in exchange for signing up to receive promotional and marketing offers from Schlotzsky’s.
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POINTS AND REWARDS REDEMPTION.
Members may redeem Points for products, discounts, coupons, merchandise, and other rewards as determined by Schlotzsky’s in its sole discretion (each, a “Reward”). Points and/or Rewards may expire if not used by a date specified by Schlotzsky’s, further details are provided on the Website or App on a reward-specific basis. The Service Fee (defined below) will be charged on each Reward redemption for orders placed via the Website or App. In-restaurant redemption of a Reward is not subject to the Service Fee. For all orders other fees and taxes may be imposed. See the checkout screen in the Website or App or ask the cashier for amounts and details. You may view your current earned Points or earned Rewards and their expiration date by logging into your Account. Schlotzsky’s, in its sole discretion, may impose a limit on the number of Points or Rewards in the aggregate or by type that may earned or redeemed per Account, per day, per Reward or per any other generally-applicable metric that may be selected by Schlotzsky’s from time to time in its sole discretion. Points are not valid on the same transaction that earned the Points and are valid commencing on the next restaurant visit only as determined by Schlotzsky’s in its sole discretion.
Schlotzsky’s reserves the right to remove points from any account that has been inactive for 180 days. Inactivity means that no new Points have been earned.
Rewards are subject to availability as determined by Schlotzsky’s in its sole discretion. The expiration date for a Reward, if any, will be disclosed when the Reward is presented and may vary for different categories of Rewards. Schlotzsky’s reserves the right to modify, amend, or revise the Rewards available. Members may not rely on continued Reward availability. The number of Points required to redeem any Reward may be substantially increased, any Reward may be withdrawn, and restrictions and other terms and conditions associated with any Reward or its redemption may be imposed by Schlotzsky’s or its designee or the third party business partner supplying the Reward. Rewards are non-assignable and non-transferable and may not be bartered or sold. Any Rewards assigned, transferred, bartered, or sold in violation of these Schlotzsky’s Rewards Terms may be confiscated or cancelled. Physical Rewards (if any) will be shipped only to the United States address currently on file with Schlotzsky’s for the applicable Member’s Account and will not be shipped to any other person or address. A pattern of redeeming Points for Rewards preceded or followed by changing the address, email address or telephone number for the applicable Account may be viewed as redemption fraud and could result in the termination of your membership in the Program. Schlotzsky’s reserves the right to substitute Rewards of comparable or greater value if any redeemed Reward becomes unavailable for any reason. Unless otherwise specified at the time of redemption, physical Rewards (if any) will be fulfilled within six to eight weeks from date of redemption. Rewards pictured in point-of-sale, online, television and print advertising, promotional packaging, and other Program materials are for illustrative purposes only. The actual Reward may vary from the Reward pictured.
All details and restrictions of the Rewards not specified at the time the redemption opportunity is presented will be determined by Schlotzsky’s in its sole discretion. Members shall be solely responsible for all federal, state, and/or local taxes including, without limitation, income taxes and any reporting consequences thereof in connection with a Reward. If required by law, as determined by Schlotzsky’s in its sole discretion, Schlotzsky’s reserves the right to withhold and remit to the appropriate taxing authorities the amount of any taxes due.
Points and Rewards have no cash value and may not be redeemed for cash and may not be sold, auctioned, bartered, brokered, purchased, transferred, assigned, or used to engage in any gambling activity. Any Points or Rewards obtained in this manner by any person or entity will be considered to have been fraudulently obtained and deemed void and such Points and Rewards may be confiscated or cancelled. Points and Rewards must be redeemed in accordance with these Schlotzsky’s Reward Terms. Points and Rewards will not be replaced, reissued, or credited if lost, stolen, or otherwise altered or destroyed. If the Program includes tiers that provide the Member with benefits based on meeting a stated minimum threshold number of Points (each such tier, if any, referred to as “Points Level”), you should know that Points Levels are subject to change. Schlotzsky’s, in its sole discretion and without notice to you, reserves the right to change, modify, withdraw, or cancel any Points Level. Schlotzsky’s also reserves the right, in its sole discretion, to determine and modify, at any time, the value of Points and the number of Points or the type of Reward that may be earned for any given activity. Rewards cannot be used in combination with any other discount, coupon or offer unless specifically allowed by the terms of a specific promotion. Rewards are not available with third-party delivery. Once you have redeemed your Points or Rewards, they are gone and there are no refunds, returns or exchanges for additional Points, Rewards, cash, or other goods and services, even if you return the products, merchandise, or other item(s) that your Points or Rewards were redeemed toward.
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MODIFICATION AND TERMINATION.
Schlotzsky’s may modify any of these Schlotzsky’s Rewards Terms, including, but not limited to, the methods through which Points or Rewards can be earned, how Points or Rewards can be used, the types or “classes” of Points available, and the conditions under which Points or Rewards may expire or be forfeited, at any time, with or without notice, even though these changes may affect a Member's ability to use the Points or Rewards that the Member has already earned. The Program has no predetermined termination date and may continue until such time as Schlotzsky’s decides to terminate the Program. Schlotzsky’s may, in its sole discretion, modify or terminate the Program, in whole or in part, at any time and for any reason or no reason at all, with notice on the Website, in the App and/or via email to the Member’s email address currently on file with Schlotzsky’s for their Account.
If Schlotzsky’s amends these Rewards Terms, it will revise the “last updated” date located at the top of these Schlotzsky’s Rewards Terms. For changes to these Schlotzsky’s Rewards Terms that Schlotzsky’s considers to be material, Schlotzsky’s may place a notice in the App or Website by revising the link on the home page to read substantially as “Updated Schlotzsky’s Rewards Terms and Conditions” for an amount of time that we determine in our discretion. If you continue to participate in the Program by earning Points or Rewards, redeeming Points or Rewards, logging onto your Account or in any other way after these Schlotzsky’s Rewards Terms have been changed, you will be deemed to have read, understood and unconditionally consented to and agreed to such changes. The most current version of these Schlotzsky’s Rewards Terms will be available on the Website and will supersede all previous versions of these Schlotzsky’s Rewards Terms.
If Schlotzsky’s decides in its sole discretion to discontinue the Program, Members will have approximately thirty (30) days or an amount of time deemed reasonable by Schlotzsky’s in its sole discretion from the date Program termination is announced to use their remaining Points or Rewards. Use of any remaining Points or Rewards will be on a first come, first serve basis and otherwise subject to the availability of Rewards. Members may not rely on continued Points or Reward availability. Schlotzsky’s makes no representation or warranty about the number or type of Rewards that may be available after Program termination has been announced, and many Rewards that may have been available prior to termination will quickly become depleted or otherwise unavailable once the Program termination has been announce. Any Points or Rewards remaining in a Member's Account at the time of termination will be forfeited and no compensation will be provided. Schlotzsky’s may cancel your membership, cancel accumulated Points or Rewards, alter the number of Points or Rewards in your Account or suspend your membership privileges at any time with immediate effect if Schlotzsky’s determines in its sole discretion that you (i) have acted in a manner inconsistent with applicable laws or ordinances; (ii) acted in a fraudulent or abusive manner; (iii) breached any of these Schlotzsky’s Rewards Terms; (iv) engaged in any fraud or abuse concerning Points or Rewards, Points/Rewards usage or Points/Rewards redemption; or (v) engaged in any conduct or act that causes Schlotzsky’s to terminate or suspend your access to your Account. Schlotzsky’s may also take appropriate administrative or legal action if any of the items listed above occurs. Nothing contained in these Schlotzsky’s Rewards Terms shall limit Schlotzsky’s in its exercise of any legal or equitable rights or remedies.
Schlotzsky’s reserves the right to terminate the membership of any Member whose Account becomes dormant. An Account will be considered dormant if the Account holder fails to earn Points for 180 days or with such regularity deemed sufficient by Schlotzsky’s and announced from time to time on the Website. Schlotzsky’s in its sole discretion may allow Members to prevent their Points from expiring by following Schlotzsky’s' instructions.
ELECTRONIC COMMUNICATIONS
When you visit the Website, App, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically, including targeted emails, surveys, promotional offers and for other general business purposes. We will communicate with you by e-mail or by posting notices in the App including push notifications. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You further agree that any notices provided by us electronically are deemed to be given and received on the date we transmit any such electronic communication as described in these Schlotzsky’s Rewards Terms. We reserve the right to send you emails for non-marketing purposes even if you opt out of marketing communications. You may opt out of receiving marketing emails at any time.
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PHONE COMMUNICATIONS
If you provide us your mobile number and sign-up to receive promotional calls or text messages from us, you have provided your prior express consent for such calls and/or text messages and, more specifically, have consented to receive autodialed and/or sequenced texts containing marketing information at the mobile number you provided when you created an Account. This consent is not a condition of purchase. Message and data rates may apply for any text messages sent to you from us and to us from you. Neither Schlotzsky’s nor carriers are liable for delayed or undelivered messages. The number of text messages we send you will depend on your purchases through and participation in the Program. You may opt-out of SMS marketing messages from us at any time by replying “STOP” or “CANCEL” to any text message we have sent. You may text “HELP” for help at any time. For additional support, please use the Contact Us link on the Website. You may also update your message preferences in the App. We may send you a final text to confirm your opt-out from marketing texts. You agree that we may still contact your phone number for non-marketing purposes (i.e., order confirmations, delivery updates) even if you opt out of marketing communications.
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GENERAL TERMS AND CONDITIONS.
ACCRUED POINTS AND REWARDS DO NOT CONSTITUTE PROPERTY OF A MEMBER AND HAVE NO VALUE OUTSIDE OF THE PROGRAM. POINTS AND REWARDS ARE CREDITS THAT SCHLOTZSKY’S MAY REVOKE AT ANY TIME AS SET FORTH HEREIN. POINTS AND REWARDS ARE NOT TRANSFERABLE UPON DEATH, AS PART OF A DOMESTIC RELATIONS MATTER OR OTHERWISE. Each Member is responsible for ensuring that the information in the Member’s Account is accurate and is kept current. If a Member believes that the Member’s Account does not properly reflect Points or Rewards earned from engaging in any activities, the Member must contact Schlotzsky’s to resolve the issue. Any attempt by any person to undermine the legitimate operation of the Program may be a violation of criminal and civil law, and should such an attempt be made, Schlotzsky’s reserves the right to seek damages from any such person to the fullest extent permitted by law. Schlotzsky’s failure to enforce any of these Schlotzsky’s Rewards Terms shall not constitute a waiver of the affected provision, or any other provision. All questions or disputes regarding an individual’s eligibility for the Program, the earning, crediting or use of Points or Rewards, or a Member’s compliance with these Schlotzsky’s Rewards Terms will be resolved by Schlotzsky’s in its sole discretion.
The Service Fee has been instituted to subsidize the development and maintenance of the Website and the App. When these services are used a Service Fee will be charged.
Choosing Delivery through the Website or App will result in the Convenience Fee in addition to the Delivery Fee. The Convenience Fee enables a convenient delivery experience. Any fee will be listed on the checkout screen prior to completing your purchase.
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PROGRAM MALFUNCTIONS AND CONDUCT.
The Program Entities are not responsible for lost, interrupted, inaccessible, or unavailable networks, servers, satellites, Internet Service Providers, websites, or other connections; or for miscommunications, failed, jumbled, scrambled, delayed, or misdirected computer, telephone, or cable transmissions; or for any technical malfunctions, failures, or difficulties, or other errors of any kind or nature; or for the incorrect or inaccurate capture of information, or the failure to capture any information. Additionally, the Program Entities are not responsible or liable for any computer, programming, printer errors or the issuance of any unintended Points or Rewards. In no event will Program Entities be liable for, and members expressly release the Program Entities from any claims as to the issuance of any unintended Points or Rewards. If, for any reason, the Program is not capable of running as planned, including, due to errors of any kind or nature, infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of Schlotzsky’s which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Program, Schlotzsky’s reserves the right in its sole discretion to cancel, terminate, modify, or suspend the Program or otherwise respond to the circumstances as Schlotzsky’s deems appropriate. In the event Schlotzsky’s is prevented from continuing with the Program as contemplated herein by any event beyond its control, including but not limited to fire, flood, earthquake, windstorm, epidemic, pandemic, public health crisis, disease, virus, sickness or outbreak or other similar or dissimilar natural disaster; act of God or public enemy; riot or civil disturbance, act of any government or governmental authority, power failure, satellite or equipment failure, failure of telecommunications lines or failure or breakdown of plant, machinery or vehicles operated by a third party; labor dispute, strike, or lockout; actual or threat of war, armed conflict, terrorist attacks, war (declared, undeclared or threatened), explosion, nuclear, or chemical or biological contamination; or a government imposed travel ban, restriction on movement or gatherings, or other government imposed mandate of any kind, order of any court or jurisdiction, or other cause not reasonably within Schlotzsky’s’ control (each a “Force Majeure” event or occurrence), Schlotzsky’s shall have the right to modify, suspend, or terminate the Program, in whole or in part.
Any attempts by any Member to access the Program, Website, or the App via a bot script or other brute-force attack shall result in that Member becoming ineligible to participate in the Program. Schlotzsky’s, in its sole discretion, reserves the right to disqualify and terminate participation of any Member found to be (i) tampering with the operation of the Program, Website, or the App; (ii) acting in violation of these Schlotzsky’s Rewards Terms; (iii) violating the Terms of Use; (iv) acting in an unethical or disruptive manner (v) acting with intent to annoy, abuse, threaten, or harass Schlotzsky’s, its representatives or any other Member in any manner related to the Program; (vi) or tampering with, altering, or attempting to alter Points standings; (vii) tampering with, altering, attempting to alter, creating, attempting to create, or duplicate Points or Rewards; or (viii) colluding or attempting to collude with one or more Members to gain an unfair advantage by sharing knowledge or other information in order to earn Points or Rewards.
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NO WARRANTY; LIMITATION OF LIABILITY.
This Program, the Website, and the App are provided on an “AS IS” basis and without warranty, guaranty, or representation of any kind, expressed, or implied, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, and non-infringement. Schlotzsky’s is not responsible for any assurances, guarantees, representations, or warranties made or implied by any parties associated with or involved in this Program, including but not limited to, any merchandisers, manufactures, suppliers, or advertisers of Reward. By participating in the Program, each Member accepts all responsibility for, and hereby indemnifies and holds harmless the Program Entities, from and against any claims that may arise from actions taken by such Member or for any unauthorized access to Member's Account by any third party. Participating Schlotzsky’s locations may be independently owned and operated. For that reason, Schlotzsky’s makes no guarantees, warranties, or representations of any kind, express or implied, with respect to Points or Rewards redemptions or the products supplied by such independently owned and operated Schlotzsky’s locations, and shall not be liable for any loss, expense, accident, or inconvenience that may arise in connection with the use of such items.
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL THE PROGRAM ENTITIES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE PROGRAM, EVEN IF ANY OR ALL OF THE PROGRAM ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES; THEREFORE, SUCH EXCLUSIONS MAY NOT APPLY TO YOU. IF A MEMBER PROVES THAT SCHLOTZSKY’S HAS IMPROPERLY DENIED THAT MEMBER ANY POINTS OR REWARDS, LIABILITY WILL BE LIMITED TO THE EQUIVALENT AMOUNT OF POINTS. BY PARTICIPATING IN THE PROGRAM, A MEMBER WAIVES ANY AND ALL RIGHTS TO BRING ANY CLAIM OR ACTION RELATED TO SUCH MATTERS IN ANY FORUM MORE THAN ONE (1) YEAR AFTER THE FIRST OCCURRENCE OF THE ACT, EVENT, CONDITION, OR OMISSION UPON WHICH THE CLAIM OR ACTION IS BASED. EACH MEMBER SPECIFICALLY WAIVES ANY BENEFIT UNDER CALIFORNIA CIVIL CODE SECTION 1542 WHICH PROVIDES “A GENERAL RELEASE DOES NOT EXTEND TO UNKNOWN CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER WOULD HAVE MATERIALLY AFFECTED THE SETTLEMENT.”
Notwithstanding any other provision of these Schlotzsky’s Rewards Terms, in the event there is a direct conflict between these Schlotzsky’s Rewards Terms and the Terms of Use, or Privacy Policy, these Schlotzsky’s Rewards Terms will govern, control, and prevail as to the Program, including, but not limited to, those Schlotzsky’s Rewards Terms dealing with the accrual and redemption of Points or Rewards, limitation of liability, and governing law.
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PRIVACY.
Unless otherwise indicated in these Schlotzsky’s Rewards Terms, by registering for and/or otherwise participating in the Program and the App, Members agree that Schlotzsky’s will use the personal information collected about them in connection with the Program as set forth in Schlotzsky’s Privacy Policy and California Privacy Policy and Financial Incentive Notice.
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SEVERABILITY.
If any provision of these Schlotzsky’s Rewards Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of these Schlotzsky’s Rewards Terms, which will otherwise remain in full force and effect.
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