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FAQ
Connect with Us Schlotzsky's Corporate Headquarters:
5620 Glenridge Drive NE
Atlanta, GA 30342

404-255-3250
guest relations For guest relations, please contact:
(800) 846-BUNS (2867)
9 am - 6 pm Eastern Time, Monday - Friday

If you received a Bun Buzz survey invitation on your receipt please visit BunBuzz.com or call (817) 617-8229 to complete the survey.

FAQ

We know you have questions. Hopefully, these answers will help you.

Franchising

Q: How do I become a Schlotzsky's franchisee
A: Franchise opportunities are now available for experienced and passionate individuals. For more information, click here to go directly to our franchising site

Q: I know of the perfect place for a Schlotzsky’s restaurant! Where do I send the info?
A: We’re always on the lookout for the perfect location for new Schlotzsky’s restaurants. To submit a site for consideration, please submit site info to realestate@schlotzskys.com

Sponsorships

Q: I’m looking for donations or sponsorships. Who do I contact?
A: We are committed to giving back to the community and we are closely involved with many civic and educational organizations, particularly our corporate national cause, JDRF.

Each Schlotzsky’s restaurant and/or city determine their own donations and sponsorships. Please contact the local restaurant in your area for requests. If you are an Austin-area organization and would like to request that Schlotzsky’s sponsor your program, event or organization, please complete this Donation Request form and e-mail it along with a cover letter on your organization’s official letterhead and a copy of your 501(c)(3) certification (if applicable) to donationrequests@schlotzskys.com.

Please note – requests must be submitted at least four weeks prior to your event. The submission of this request does not obligate Schlotzsky’s in any way or manner. If your organization or event is outside the Austin, Texas-area, please direct your request to your local Schlotzsky’s restaurant for information about their charitable giving program. Many individual  partners of Schlotzsky’s restaurants around the country are involved in their local communities.

Menu

Q: Where can I find nutritional information for your menu?
A: Just click the Menu tab at the top of this page, click the item you want to see, and then and Nutritional Facts button. You can download a full printable version of our menu or you may go directly to the item and click on it for nutritional information.

Q: Does your menu include allergen information?
A: We do include allergen information with our menu. Just click the Menu tab at the top of this page and then click the Allergen Scorecard button. If you have specific questions about allergens and/or ingredients, feel free to email or call us at 1-800-846-BUNS (2867).

Q: Do you have dining options for kids?
A: We love the little ones and make sure we have something special for them on our menu. Just click the Menu tab at the top of this page and then scroll down to our Kid's Meals section. 

eClub

Q:  My email address has changed since I joined the eClub. How do I update my info?
A: If you would like to update your information for the Schlotzsky’s Bun & Fun eClub mailing list, send a note to guestrelationssupport@fishbowl.com and we’ll get you taken care of.

Q: I have a great idea for a new sandwich – where can I send my suggestion?
A: We love getting sandwich ideas from our customers. Fill out our Feedback Form and we’ll be sure to pass it along to our R&D department.

Q: I want to be removed from the eClub list.
A: Say it ain’t so! If you really want to leave us, send an email to guestrelationssupport@fishbowl.com and we’ll remove you from the list. You can also click on unsubscribe at the bottom of the email and you will be removed. Please note it may take 1-3 days for the change to process.

Q: Are there any online coupons for Schlotzsky’s?
A: We most definitely have coupons for you, but you need to sign up for our Bun & Fun eClub to get them. Sign up to receive News, Special Offers and Gift-sky's delivered straight to your inbox! It's a fast, easy and delicious way to keep in touch with your local Schlotzsky's!

Careers

Q: I think Schlotzsky’s would be an awesome place to work. Where do I send my résumé?
A: Since most locations are individually owned and operated, you should contact the location you would like to work at directly and inquire with them regarding employment opportunities. You can also visit our Careers page for a list of openings at our Home Office in Austin.

Gift Cards

Q: Where can I purchase a Schlotzsky’s gift card?
A: Schlotzsky’s Gift Cards can be purchased online or in any of our participating restaurants. To purchase online click Buy Gift Cards . To find Schlotzsky’s locations, simply enter your zip code or city and state under the “Find Your Schlotzsky's” store locator at the top right of the page. A gift card symbol will be noted for each restaurant that accepts gift cards. If you have any additional question or comments please feel free to call us at 1-800-846-BUNS (2867).

Q: How can I check my gift card balance?
A: Check your gift card balance by dialing 888-529-6578, and make sure you have your card handy when you call. And if you need a new gift card, just head to your local Schlotzsky’s. Most locations sell gift cards in store.

Catering

Q: What do you cater and how much does it cost?
A: Schlotzsky’s can handle any of your catering needs – from tailgates to birthday parties to business meetings and everything in between. We offer sandwich trays, individual boxed lunches, pizzas, wraps, desserts, drinks and more. Click here to learn more about our offerings and order Schlotzsky’s catering for your event.

Q: What is Schlotzsky's® Catering?
The same deliriously craveable Schlotzsky's food our guests have loved for years, just 'super-sized' for parties, meetings and events, and packaged for optimal temperature and transport.

Q: How much food should I order for my group?
A: We created a meal planner to help you decide which catering option will work best for your event. Scroll down to view or call our catering specialists at 855-DELIVER (855-335-4837) and they'll gladly help guide you towards the best option

Q: How do I place a catering order?
A: We offer three convenient ways for ordering Schlotzsky's catering:

  • Order online at ordering.schlotzskys.com
  • Speak with a catering specialist at 855-DELIVER (855-335-4837)
  • Call directly to the restaurant of your choosing

Q: What is included with my Schlotzsky's catering order?
A: We pride ourselves here at Schlotzsky's with ease of ordering. This means we not only make it easy for you to place your order, but we will provide you with all paper goods, disposables and condiments. Our goal is to make Schlotzsky's catering a one-stop shop for your needs! Yippee!

Q: Does Schlotzsky's deliver?
A: Yes! Click here to find your local Schlotzsky's .

Q: Does Schlotzsky's catering have a loyalty program?
A: Yes, our catering customers love the Schlotzsky's Kudoz Catering Rewards program. We offer a number of ways to earn Kudoz points including bonus rewards for advance orders, referrals and multiple orders placed on the same day. Customers can redeem Kudoz points for eGift cards from Schlotzsky's or choose from over 50,000 merchants. Learn more about Schlotzsky's Kudoz Catering Rewards!

Q: What if my group has special dietary needs?
A: Not a problem. Our menu offers a wide array of vegetarian and gluten-sensitive options at select locations. If you are unsure what to order, give our Catering Specialists a call. They are happy to help!

Q: Can I mix and match sandwiches when I order a sandwich trays?
A: Variety is the spice of life, so we encourage trying a few different sandwiches. We have three types of sandwich trays, each with a variety of sandwich options. Check out the sandwich menu or place your Schlotzsky's catering order now.

Q: Can I order Cinnabon with my Schlotzsky's catering?
A: Absolutely! Life needs frosting, right? Most locations offer Cinnabon, so find your favorite Schlotzsky's restaurant with Cinnabon.

Q: Have more Schlotzsky's catering questions?
A: View the catering FAQ on our catering site.

Lotz4Me App

Q: How does the Schlotzsky’s Rewards program work?
A: Visit Schlotzsky’s 7 times and get $7 off your next visit. All receipts must be submitted within 72 hours and you can only scan once every 4 hours.

Q: How do I earn a visit or bite to get my $7 off?
A:  Spend $6 or more and scan the barcode from your receipt. We have barcode functionality built into the app so there is no need to download a scanner.

Q: How do I scan my receipt?
A: Go to the Rewards section on your Lotz4Me app, hit earn and a scanner will appear. Scan your receipt.

Q: Do I need to enter all of the requested information on the “Profile” page.
A: A few fields are required in order for us to deliver rewards and offers to you. Once provided, you will be assigned an account that will help us track your visits and rewards. However, adding additional information will help us be able to send you offers and rewards that relate to you. 

Q: What should I do if I forget my password?
A: Go to the login page, type your email address and click reset password. Your password will be email to the email associated with your account. If you do not remember your email address, please sign up again.

Q: How can I locate the nearest Schlotzsky’s restaurant?
A: Go to the location tab on your phone. If your settings are selected to automatically find your location, the nearest Schlotzsky’s will automatically populate. If your settings are not set up to do this, you will need to type in your zip code.

Q: What should I do if I change phones but want to continue to use the Schlotzsky’s rewards program?
A: You will need to download the Schlotzsky’s app on your new phone. Then, login using your Schlotzsky’s rewards user name and password. All of your visits, offers and rewards will carry over to the new phone.

Q: Am I able to access Schlotzsky’s Rewards on my phone, tablet and computer?
A: Yes, the app will work on all devices. All you need to do is Log in to whichever device you are on. To earn your visit on the website, go to the earn a punch section and enter the barcode on your receipt.

Q: Do my visits expire?
A: Your visits do not expire, but the more you visit the more $7 off rewards you will earn.

Need further help?

Send your comments our way and we’ll get back to you as soon as possible.

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